What are the conditions for returning an item?
All items purchased on kitos.gr may be returned for an exchange or a full refund. For your return to be accepted, your return should meet the following conditions:
- The product should not have been worn outside. It should be in new condition.
- The product should be returned in its original packaging and in good condition (shoebox not damaged), returned in a closed outer box.
- The product should be returned within 30 days of delivery of your order.
- It is important to follow the return procedure, and the first step is to mail us a request for exchange or refund to the following address: firstname.lastname@example.org.
Who pays for my return?
The cost of return aggravates the client.
How can I return an item?
All products purchased on kitos.gr can be returned for either an exchange or a refund.
The customer has 30 days to request an exchange or a refund, starting from the date on which they received the parcel from the post office.
The return of one or more items during this time frame must follow this procedure:
- As mentioned above, the product must be unused and in their original box.
- Please reuse the shipping package if possible.
- Address the package to:
- “B. Kitos & Co Inc.” N.Plastira 114, N.Smyrni 17121, Athens, Greece
- You can now deposit tour package at the local post office or give it to your postman.